Technical Solutions and Maintenance, Inc. is headquartered in Alexandria, Virginia with a principal office in Eufaula, Alabama. TSM is a woman-owned, small business established upon a core principle to deliver quality products and services to our customers.
Our customers enjoy their working relationship with our professional staff and has resulted in a rating of "SUPERIOR" by Dunn & Bradstreet surveys.
Customers rated TSM in the categories: Timeliness, Responsiveness, Product and Service Quality, Delivery Quantities, Supplier Attitude, and Total Costs. TSM provides quality, customized solutions to federal and local government agencies. As we receive feedback from our clients, we continuously seek opportunities for improvement. We operate utilizing the following principles:
Corporate Goal - to bring our clients quality information technology, training, administrative support, management support, logistics, and hardware and software sales and services.
Mission Statement - to provide our customers with the absolute best in services and product delivery by incorporating "Quality and Care" within the entire infrastructure of each requirement.
Vision Statement - to be one of the growing premier technical solutions providers serving a loyal federal and commercial customer base.
Quality Policy - TSM is committed to the total satisfaction of it's customers by providing the necessary resources to ensure delivery of quality, cost effective products and services through the implementation and continual improvement of our quality management system.
Customer Service Commitment – To continually meet the needs of our valued customers through evidence of our efforts to meet and exceed customer expectation.