At TSM, we strive for customer satisfaction in all of our endeavors as associated with service and product delivery. TSM's customer service plan addresses a number of the service goals we have defined for ourselves. Every customer is important to us and we are dedicated to making every opportunity you take with us exceed your expectations.
At TSM, our mission statement has always governed the way we conduct business. It highlights our desire to serve our customers and gives us direction when we have to make service-related decisions. It is another way of saying, "we always try to do the right thing!" In keeping with the intent of our mission statement, and as evidence of our wish to continually exceed the expectations of our valued customers, TSM wants you to have a basic understanding of how we operate. We want you to have confidence in our company and employees. Your satisfaction is one of our most important concerns. Our staff operates in accordance with the following customer service principles:
- Customer satisfaction is our "Top Priority!"
- We give the customer exactly what they ask for - or even more - without any hesitation.
- Deliverables are within or below budget.
- We design solutions that allow us to do a job right the first time.
- Our quality assurance is second to none.
- We set high goals and keep raising them with every task.
- Keeping our word as promised goes a long way.
- We always thank our customers for doing business with us.