TSM's personnel consist of a full-time staff and consultants working both onsite and offsite contracts to provide information management support technologies and comprehensive services to the government and commercial industries. Our proprietary products and services have been derived from years of supporting government and commercial business needs.
EDUCATION SUPPORT SERVICES:
GRAPHICS AND DESIGN SERVICES:
DATA GATHERING AND MAPPING WRITER'S GUIDE AND TRAINING
Based on the Information Mapping® methodology first developed in 1956
by Robert E. Horn, TSM's Data Gathering and Mapping is modeled on research into how the mind actually assimilates, processes, stores and retrieves data.
HOW IT WORKS:
The four tools a presenter uses are:
Reduction: The data is analyzed and categorized according to its purpose.
Formatting: The data is organized efficiently so that it is simple to retrieve, comprehend, and recall.
Reassembly: The data is collected into single-themed "pages."
Display: The "pages" are formatted for maximum simplicity.
WHERE IT WORKS:
Data Gathering and Mapping has been used throughout a wide range of media, in virtually every industry where education, training, and/or reference is required. Some applications that have been successfully optimized are:
Website design and Web-based learning Document management systems User guides and Training materials Compliance documentation Regulatory information and strategic plans ISO documentation Policies and procedures
Training, Consulting, Specialized Training
TSM's 7-Phase Training Methodology
1) Needs Assessment: Conduct needs assessment to determine the needs of the end users. The assessment results are used to provide the information essential to tailor or customize training towards the specific needs of the students. The purpose of the Needs Assessment is further explained below:
- Perform a "Gap" Analysis to determine what the end users current knowledge level is versus what it should be.
- Identify priorities and assign levels of importance to what needs to be taught.
- Identify causes of performance problems and/or opportunities for change.
- Identify possible solutions for growth opportunities and change.
2) Curriculum Development: Design the course curriculum based on the assessment results. Data from the assessment is used to help ensure that the curriculum and courseware is designed to meet the needs of all class participants.
3) Course Scheduling: Establish flexible daily, weekly, evening, and weekend classes utilizing the most appropriate and available training format.
4) Training Implementation: It is our goal for training sessions to be available to students as quickly as the need is determined. To aid in this availability of training and courseware, TSM will re-use as much core content as available from a previous course.
5) Training Evaluation: Evaluate students to determine their level of understanding as training is being conducted and at the completion of training. These evaluations are available in any of the following formats.
- Observation: Evaluate participant's performance by observing the class in session, as appropriate.
- Quizzes and Tests: Identify whether participants have developed the required knowledge.
- Daily Evaluations: Through the use of user-friendly evaluation, the instructor can gather feedback that can be used immediately to reinforce, develop, clarify or correct performance.
- End-of-Course Evaluation: Collect data that will be useful to those responsible for course revisions. The evaluations also are indicators of student achievement levels.
- Follow-Up Evaluation: The basic purpose of this evaluation is to collect information that will be useful in conducting future courses. It identifies if and how well trainees have applied the training skills to their jobs.
6) Hotline Support: Provide training support/assistance to attendees after training is completed. This support is for sustainment and remedial review purposes and may be telephonic or online.
7) On-Demand Training: Provide on-demand training to assist students in areas where they require additional skills and/or knowledge. Instruction-led and online options are available as appropriate.
ROOT CAUSE ANALYSIS
Use Root Cause and Analysis to Structure Your Reasoning Process for
Corrective Actions and Reengineering.
A Tool for identifying and implementing corrective actions to processes that interrupt core operating functions.
Root Cause Analysis (RCA) is an investigative methodology for analyzing processes that interrupt core operating functions. RCA provides a structured approach with systematic techniques to investigate and categorize the causal factors of negative occurrences within the organization.
The use of RCA methodologies and techniques will prove to be a significant management tool for the identification of change to processes . An added feature of RCA is that, over time, the root causes you identify across the population of occurrences can be used to specify major opportunities for change within the infrastructure. The identification of strategies and structured redesigns for these improvements are the basis by which Root Cause Analysis and Causal Factor Reengineering were formed.
TSM offers organizations a suite of products and services to assist in problem identification and resolution.
- RCA Handbook
- RCA Briefing Guide
- Training Manual
- Course Facilitation
- Consulting Services
- Integrated Management Evaluation Guide
- Integrated Root Cause Reporting Guide
CAUSAL FACTOR REENGINEERING
Causal Factor Reengineering (CFR) is a natural outgrowth of Root Cause Analysis. It begins after the assessment of RCA. It provides the operational concepts for the implementation of "Radical Changes" that were recommended during the Root Cause Analysis. The aggregate analysis and assessment results become a part of the RESOLUTIONS model for corrective action efforts.
TSM offers organizations a suite of products and services to assist in reengineering efforts.
- CFR Handbook
- CFR Briefing Guide
- CFR Training Manual
- Course Facilitation
- Consulting Services
DOCUMENTATION AND MULTIMEDIA
TSM provides hardcopy documentation and web-based documents to support processes, procedures, and systems. Web-enabled documents are increasingly playing an important role in the dissemination of information to an intended audience. Web-enabled documents focus on information delivery of documents that require minimal changes or documents that are always evolving as if it were a living document. The support areas include but are not limited to:
- User Manuals and Guides
- Training Manuals
- Courseware Curriculums
- Brochures and Pamphlets
- PowerPoint Presentation
- On-line Simulations
- Simulation Documents
- Process Design and Data Flow Diagrams